B&M Waste Services

B&M Waste Services selected Thinc to act as a trusted partner, on the basis that we understood their requirements and could bring immediate benefit to their business.

Background

Through software functionality and integration, our goal was to provide a solution that would enhance processes and help amplify people’s performance at B&M Waste Services. Our first major project was the implementation of Sage 200 CRM. The new system has delivered a complete end-to-end solution that integrates seamlessly with their contract and weighbridge software; centralises data collection and reporting; enhances sales and service response; and creates efficiencies in customer billing and revenue collection.

We are now beginning phase 3 of B&M Waste Services’ development plan for CRM. In addition, due to the trusted nature of our partnership, we are being tasked to supply a more robust and integrated direct debit collection solution for their business – all within the Sage 200 environment.

Outcomes

  • Centralised data collection and reporting capability
  • Direct integration with existing 3rd party specialist \ industry specific solutions
  • Improved sales and service response (having all information to hand)
  • More efficient customer billing and revenue collection

Gary McKnight, Head of Sage at Thinc said: “Working with a company that has a clear plan and understands what it needs to do to achieve growth always helps when delivering an IT and ERP solution. From the outset, B&M have made their aspirations clear and have fully supported our recommendations as a trusted partner.”

Grahame Henderson, Finance Director at B&M Waste Services said: “Sage 200 was a slow burn project for us after our initial purchase from our incumbent provider. The Thinc team were great to work with, very experienced and supported us early on in the development of our solution even though they were not contracted to do so at the time.”

 

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"I have always found Thinc to be very supportive and honest in our dealings. If something can be done, its done! If it can’t be done we get told. Thinc have never over promised and under delivered which is exactly what we want from a partner."

Grahame Henderson, Finance Director at B&M Waste Services
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