'With the new system in place we can quote in hours instead of days, and we can complete production orders in days, not weeks' - Scott Amber - Director - Nerak


With information across multiple systems, inefficiencies were identified in the process of collecting relevant data relating to existing inventory, spare parts and servicing records. All of these factors combined were slowing the growth of the company. On top of this, without an integrated order management system, a large amount of time was being consumed reactively in identifying shortfalls in component requirements, often leading to last minute and urgent purchasing requirements.

The Solution

Following an in-depth discovery, it was determined that SAP Business One, as an end-to-end platform would be the best fit for Nerak.

Some of the biggest wins for Nerak include how quickly they’re now able to produce quotations for spare part requirements, as well as the time they save themselves using SAP’s MRP (Material Requirements Planning) wizard to identify potential shortfalls and automate their purchasing activity. Previously, Nerak would have to plan production runs on an order by order basis to match up to their component requirements, but with better planning, they can now consolidate multiple sales orders into a single production run to improve efficiency, reduce leadtimes and cost.

“We are now much more connected as a business. The solution has helped us be more methodical without being overly restricted. As an SME, this flexibility is important so that we’re able to remain agile for our customers.” Scott Amber – Director – Nerak


There was uncertainty however, as this was Nerak’s first cloud-based ERP solution, and with the implementation coinciding with COVID lockdown rules, the entire project needed to be implemented remotely. This was very much a step into the unknown.

With any software project, there are a lot of decisions that need to be made. Whether they’re decisions on best practice, new processes, data migration, configuration or training, there’s a lot of things to consider as a business goes
through change. Nerak liked the approach that thinc* took, always taking the time to guide them through their available options so that they could make informed decisions about the project at every stage.

Despite being delivered completely remotely, the project
was a success, and with the added benefit of all training sessions being recorded, Nerak now have a set of internal training resources for existing team members as well as
new starters too.

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Previous systems

Nerak engaged with Thinc, after determining that their Sage 50 and spreadsheet-based system wasn't supporting their ambitions as a business. It was difficult controlling inventory in Sage and, as a result, the business had become reliant on spreadsheets for everything from BOMs through to the majority of their reporting requirements. There was also heavy use of Word templates for quotations and even paper-based processes within some departments.

SAP from Thinc

With the team dealing with so many suppliers and customers as part of their day to day, Nerak are not advocates of the 'hard sell'. From the start, it was evident that with thinc* they could build a working relationship with a partner that would listen instead of pitch, and advise instead of dictate. Building a long term partnership based on a true understanding of their business needs was the decider in why Nerak chose thinc*.

What's next?

As the team builds more data within SAP, they will look towards developing more accurate forecasting models to predict seasonal demand. With more data, Nerak will also be able to make more strategic decisions on opportunities for expansion. The team at thinc* look forward to continuing their work with Nerak in supporting them with these goals.

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"A big challenge of ours was the transparency of information across all departments. We would find ourselves hopping in and out multiple systems, servers, spreadsheets, local drives etc. Data gathering was a very inefficient process and prolonged our response times to our customers. With SAP Business One in place, we now have complete visibility throughout the business, right from initial opportunity, through to production and delivery, then invoicing and ongoing service contracts. We are now much more connected as a business. The solution has helped us be more methodical without being overly restricted. As an SME, this flexibility is important so that we're able to remain agile for our customers. With the new system in place we can quote in hours instead of days, and we can complete production orders in days, not weeks."

Scott Amber, Director at Nerak
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