Introducing our Sage team: meet John

What sets Thinc apart is our people. Every person at Thinc puts their passion into action every day, applying technical knowhow and specialist skills to help our clients achieve their ambitions.

This month we’re speaking to John Dunn, Sage 200 Support Consultant, about his work helping our clients with their business technology needs – read on to get to know John a little better. 

Hi John – can you tell us a little about what you do and why you do it?  

I’m a member of the support team here at Thinc, remedying potential issues and hopefully making life a little easier for our Sage 200 customers. I’ve always been interested in computers but I hate printers so thought I should stick to dealing with software… just kidding!  

I had been working in customer service for a few years and was told about a vacancy in the support team for another business partner. There, I was taught by some of the best in the business. This included two of our Senior Consultants here at Thinc, Rebecca and Martyn, before I followed them by making the move to Thinc myself. 

I think we’ve all had that feeling at work where some piece of technology doesn’t seem to be working right but you dig into it, gain a little knowledge, and show it who’s boss. I get to do that every day. 

You work with Thinc’s clients every day to help them achieve their potential. What has been your proudest moment in your career so far? 

After joining Thinc I gained my Financials and Commercials accreditation, learned about and started supporting some Sicon products, and spoke to a bunch of cool people internally and externally. But the achievement I think I’m most proud of is having closed the most tickets in the Sage 200 team since I started – that is literally helping our clients achieve their potential every day. 

What’s been the best piece of advice you’ve ever been given for life or your career? 

No matter what you do in your career, sometimes things go wrong – you can’t avoid it. But my old boss Kevin used to say: “It’s just software – it’s important, but no one’s going to die”. I suppose if you work in the medical industry you may disagree! But his point was actually about the value of a calm perspective. 

This does tend to pop into my head when I’m dealing with something difficult. It reminds me to take a breath and not stress. If you’re trying to solve a problem for a client, you absolutely need clarity of thought. 

Lastly, if you could share any one thing about yourself that might surprise your clients, what would it be? 

No one has ever seen Batman and me in the same room at the same time. Now, I’m not saying I’m Batman, but you may call me Bruce. 

Need help from John and the Sage 200 team? 

If you have a pressing business matter that John and our wider Sage consultancy team can support you with, then we’d love to hear from you. Please share some details with us via the link below and we’ll be in touch to set up an informal chat.