Service Desk

Whether you’re looking to outsource every element of your IT Service Desk, or just some parts of it, we have the tools and skills to integrate seamlessly into your organisation.

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Key Features

  • Accredited consultants to help you, from your very first call.

  • Ticket tracking software included.

  • Email and telephone-based support.

  • Proactive monitoring of systems to identify faults, enabling us to take action before users are impacted.

  • Flexible support packages available.

Why Thinc?

We know that technical issues can grind your business to a halt in a matter of hours. That’s why we’ve built a solution that removes the hassle and amplifies performance.

The Thinc IT Service Desk is a highly experienced team of accredited consultants across 3 UK sites, supporting over 400 clients. We have expert Service Pods that specialise in different technologies, ensuring that you speak with the right person, first time. And our teams are equipped with the tools to efficiently get you back online remotely, reducing downtime.

Our service is continually improving too, thanks to diligent recording and analysis of all fault trends, in order to refine your experience.

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