Thinc receives prestigious award for Customer Service Excellence

As a well-established SAP partner, Thinc proudly received the award for their on-going commitment to service excellence. Company director, Dominic Ball said: “At Thinc customer centricity is baked into everything we do, this begins from the moment a prospect first speaks with us and continues through to every interaction we have with them. We have incredibly high satisfaction scores, and our clients stay with us for decades – as their businesses grow. Our approach involves taking the time to truly understand each customer’s business and the challenges they face. From there we tailor a service solution that is a seamless extension of their own team.”

Head of SAP at Thinc James Peel said: “We have a dedicated consultative approach to guiding our customers and finding the most effective solution for their business.  Through our experience and expertise across a range of industries and working with some of the country’s most aspirational business leaders and entrepreneurs, we understand the mindset, challenges and demands of growing businesses and want to contribute towards their success. We work in partnership with our clients to continue to understand their needs and offer solutions, training, and advice to help them advance.”

To win the award a selection of Thinc customers were interviewed by SAP and asked to share their experience of their SAP B1 implementation and the support they received from their chosen partner. The SAP Indirect Customer Loyalty survey provides an important and valuable insight into real customer experiences of working with their chosen SAP partner. SAP understands that to deliver on the evolving needs of businesses, partners need to apply a dedicated approach that involves, listening, understanding, applying knowledge and expertise to implement the best possible solution.

Head of Partner Intimacy for SAP Sarah O’Leary said: “It’s great to celebrate the dedication the team at Thinc have towards customer success.

“Thinc’s consultants have a very positive approach to customer relations, where they really place the needs of their customers at the forefront of service delivery, making sure each one gets the most out of their solution and can take full advantage of all the suitable features for their industry.

“Consultants at Thinc have shared their expertise to guide customers and enable them to achieve outstanding progress following SAP Business One implementations.

“With the Indirect Customer Loyalty Survey (ICLS) we have an opportunity to understand our customers experiences and obtain a complete insight into sentiment regarding the SAP brand, SAP products, our partner ecosystem and feedback from live customers, this puts us in the best position to understand how well we are meeting the needs and expectations of businesses.”

 I am pleased that Thinc have set a very high standard of customer service and wish them ongoing success.”

Matt Sinclair, Head of SAP said: “Thinc are an established SAP Business One partner in the UKI Channel and provide excellent customer service to their customers. They have an experienced team that really understands a customer’s requirements and as a result, delivers great projects that not only meets, but exceeds the customers’ expectations. Thinc fully deserve the SAP Business One UKI Customer Satisfaction Award for 2020!”